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Goldrush · South Africa

Contact Goldrush support

Reach Goldrush support for account, payment and access questions. Have your reference, date and amount to hand, and your password stays with you.
Account helpLogin help

Prepare a useful support request

Match the channel to the problem

Goldrush support is reachable by live chat and by telephone on 010 634 3855, and the Goldrush contact page always shows the current details. Live chat suits a quick question, and the phone suits a payment you would like to talk through. For a payment, have the transaction reference, date, amount, method and account identifier ready. For login, describe the message and whether recovery was attempted. Your password, recovery link, full card number and one-time codes stay with you.

At a glance: Contact Goldrush support

Support channels
Live chat and telephone on the Goldrush contact page
Phone
010 634 3855
For a complaint
Support first, then a team leader, a manager and the gambling board

Escalate a complaint in order

A complaint starts with customer support, then goes to a team leader and a manager, and finally to the gambling board. Keep a concise record of your request, the reply and any ticket number, and your case is easy to follow up. Withdrawal guidance lists the banking and verification details behind a pending payout, and password help tells a credential issue from an account hold.

Contact support in three steps

  1. 1

    Choose a channel

    Pick live chat or phone from the Goldrush contact page.
  2. 2

    Describe the issue

    Share a reference, date and the error message; passwords stay with you.
  3. 3

    Keep the record

    Save the ticket; the complaint sequence is there if you need it.

Help for taking a break from play

If you want to take a break, ask for a limit or self-exclusion. The responsible gambling page sets out Goldrush’s minimum exclusion period and the National Responsible Gambling Programme helpline. The helpline is 0800 006 008, and you can call for support whether or not an account process is complete. The support hub routes other common account questions.

Messaging channels

If you prefer a chat app to telephone or site chat, the WhatsApp guidance shows how to reach Goldrush through its own contact page.

Continue with a related guide

Payments

Deposit and withdrawal conditions

Read guide

Questions about Contact Goldrush support

What details help support?
Your account identifier, transaction reference, date, amount and exact error. Precise details help support locate your case quickly, and your password and one-time codes stay with you. Use the current Goldrush contact route and leave out unrelated personal information.
Where can a complaint go?
A complaint moves from customer support to a team leader, a manager and then the gambling board. Start with Goldrush support and keep a record of the response; further internal and board routes are there if the case needs them.
Can I use support for self-exclusion?
Yes. The responsible gambling guide covers the exclusion process and the helpline. Account closure and self-exclusion are different steps, so say clearly that you want an exclusion and ask for the form and the effective date.