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Goldrush · South Africa

Responsible gambling at Goldrush

Learn the Goldrush self-exclusion route, its minimum period and the National Responsible Gambling Programme help line.
Contact helpWithdrawal guidance

Request help or self-exclusion

If you need to stop now

Contact Goldrush through its current support channel and request self-exclusion. The published responsible-gambling policy describes a minimum six-month period and a form available through the operator or provincial gambling board. Ask for confirmation that the request has been applied, keep the record and remove easy access to gambling accounts and payment methods. Do not treat a failed login or deleted app as a formal exclusion.

Take control of play

Pause or self-exclude

Goldrush describes a self-exclusion facility with a minimum six-month period.

Contact help

Speak to someone

The National Responsible Gambling Programme helpline is 0800 006 008.

Find support

Review account funds

Goldrush’s self-exclusion policy says remaining funds can be withdrawn according to its withdrawal policy.

Withdrawal guidance

Get help beyond the operator

The National Responsible Gambling Programme helpline shown in the published policy is 0800 006 008. You can call for help with gambling harm, whether or not an operator process is complete. Tell someone you trust if gambling is affecting money, sleep or relationships. A pause can be useful, but if you need a stronger barrier, request the formal exclusion process and ask about its duration and any steps required for a later return.

Handle the account balance separately

Goldrush’s policy says remaining funds may be withdrawn under its normal withdrawal conditions. Its general terms describe identity and banking checks, a linked EFT account and a R20 minimum withdrawal. Read withdrawal guidance for the account task, and use contact if you need support to process it. An exclusion request is a protective action; it does not require taking a bonus, playing another game or depositing more money.

Request help and exclusion

  1. Request self-exclusion

    Use a current Goldrush or provincial-board channel.

  2. Keep confirmation

    Record the date, term and any follow-up steps.

  3. Seek independent help

    The National Responsible Gambling Programme line is 0800 006 008.

Questions about Responsible gambling at Goldrush

How do I self-exclude?
Ask Goldrush or the relevant provincial board for its self-exclusion form and follow the operator process. The published policy describes an operator and board process. Ask for confirmation of the request and keep the document or reference needed to track it.
What is the minimum period?
The published Goldrush policy states at least six months. Confirm the exclusion period on the current form and with Goldrush for your own request. The national helpline can provide support outside the account.
What happens to remaining funds?
The policy says the balance can be withdrawn subject to Goldrush’s withdrawal conditions. The balance is subject to the ordinary withdrawal conditions and account checks. An exclusion request does not by itself waive those requirements or promise immediate payment.