Responsible gambling at Goldrush

Taking a break

Play at Goldrush is for adults aged 18 and over, and it works best with a budget and a time limit set before you play and regular breaks along the way. To take a longer break, contact Goldrush support and request self-exclusion. The policy sets a minimum six-month period, with a form available through Goldrush or the provincial gambling board. Ask for confirmation that the request has been applied, keep the record, and step away from gambling accounts and payment methods while it runs. A formal exclusion is made with Goldrush, so a request to Goldrush is the step that applies it.

Get help beyond the operator

The National Responsible Gambling Programme helpline is 0800 006 008, and you can call for support whether or not an account process is complete. Talking to someone you trust helps when play is affecting money, sleep or relationships. A short pause works for many players, and the formal exclusion process is there for a stronger break, with its duration and any steps for a later return explained on request.

Handle the account balance separately

Remaining funds stay yours to withdraw under the normal withdrawal steps: verification, an EFT payout to the bank account you deposited from and a R50 minimum per request. Read withdrawal guidance for the steps, and use contact if you want help with it. An exclusion request is a protective step, and it asks nothing more of you: no bonus, no further game and no extra deposit.