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Goldrush · South Africa

Goldrush support: choose the right help route

Find the account, payment or complaint route that matches your problem and prepare the information support needs.
Login helpContact routes

Solve your account question

Identify the type of block

A failed password and a verification step are different things. Use Goldrush’s recovery step for credentials; if the message asks for identity, address, bank or source-of-funds documents, follow that account check. Login, password and my Goldrush separate these paths. Goldrush gives one personal account per person, so your existing account is the one to recover.

At a glance: Goldrush support: choose the right help route

Login issue
Start with account recovery
Payment issue
Keep transaction reference and cashier status
Complaint
Support, then team leader, manager and board

Prepare a payment request

For a deposit question, have the method, date, amount and transaction reference ready. For a payout, add the bank account, request status and any document notice. Withdrawals go by EFT to the bank account you deposited from, from R50 per request. Deposit, withdrawal and payment methods cover each step. Send documents through your Goldrush account.

Which channel suits which question

A login question goes to password help first and then to live chat with the exact message. A verification question goes to support, with documents sent through your Goldrush account. A payment question goes to live chat or telephone, 010 634 3855, with the transaction reference, date and amount. A complaint starts with customer support, so every route starts with a conversation with Goldrush.

Get help with an account issue

  1. Name the task

    Credentials, verification, banking or taking a break from play.

  2. Gather the facts

    Reference numbers and exact messages; passwords stay with you.

  3. Use the right route

    Contact support or follow the dedicated self-exclusion path.

Escalate and take a break

A complaint goes from customer support to a team leader, a manager and then the gambling board. Keep the ticket and replies together. Contact lists the live chat and phone channels, and WhatsApp guidance shows how to reach Goldrush through its own contact page. To take a break from play, use responsible gambling for exclusion and the helpline.

Continue with a related guide

Payments

Deposit and withdrawal conditions

Read guide

Questions about Goldrush support: choose the right help route

Where do I start with a locked account?
Start with password help; if the message points to a verification step, contact Goldrush with the exact message. Note the error and whether documents are requested, then reach support for your existing account through live chat or phone.
What if a withdrawal is pending?
Review withdrawal for the linked bank route and documents, then give support the request reference. The reference and date help support see where your request stands, and support can check your account status and any identity or bank detail still needed.
Can support close or exclude an account?
Use the responsible gambling route for a break from play: say you want a break and ask about self-exclusion. The guide also lists the national help line.